Frequently Asked Questions
Do you have out of hours support?
Community Connections Australia has an emergency out of hours telephone support service to cover immediate issues that need to be dealt with prior to the next working day or shift.
What are your fees or charges?
This does depend on which services you will be having and will be discussed with you prior to you starting your service.
What if I’m unhappy with my service?
You can raise a concern/make a complaint about any part of your service without fear of consequences. We value your opinion and will work with you to resolve any issues in a manner and via a communication method that best suits you. Refer to our Complaints Flyer, included in this guide for more information.
Can I choose my own staff?
Yes you can choose your staff. We need to ensure that they fulfil our employment criteria (such as a clear criminal history) and roster them in accordance with the Social, Community, Home Care and Disability Services Industry award.
What information do you hold about me?
In order to provide you with support services, we need to collect, hold, disclose and store your personal information. We will not disclose your information without consent, which you can change at any time. The Privacy Flyer in this manual has more information on this topic.
Do you use other services or agencies?
If you have other services involved in the provision of your support we are more than happy to work in partnership with them to help you achieve the best possible outcomes. We will be guided by you as to how much, if any, involvement you would like CCA to have with other providers or stakeholders. You determine what information about you will be shared.
Can I have an Advocate?
Yes you can. For more information on Advocacy services, please refer to the flyer contained in this manual.
How do I get services?
The easiest thing to do is contact Community Connections Australia (CCA) and talk to someone about what you want. We are more than happy to come and meet with you to give you more information. If you choose to have CCA as your provider then we will work with you to develop up a support plan that meets your personal wishes and dreams.
If you need more information please contact Community Connections Australia on:
Phone: 1300 36 46 88
Mail: PO Box 253 Parramatta NSW 2124