Frequently Asked Questions

Yes, CCA has an emergency out of hours telephone support service to cover immediate issues that need to be dealt with prior to the next working day or shift.

Our After Hours number is 0418 167 806

This does depend on which services you will be having and will be discussed with you prior to you starting your service.

CCA will always charge in line with current NDIS Price guide for NDIS services.

You can raise a concern or make a complaint about any part of your service without fear of consequences.

We value your opinion and will work with you to resolve any issues in a manner and via a communication method that best suits you.

For further information, refer to our Complaints Information Sheet.

Yes, you can choose your own staff. 

We will need to ensure that they fulfil our employment criteria (such as a clear criminal history) and roster them in accordance with the Social, Community, Home Care and Disability Services Industry award.

If you have other services involved in the provision of your support we are more than happy to work in partnership with them to help you achieve the best possible outcomes. 

We will be guided by you as to how much, if any, involvement you would like CCA to have with other providers or stakeholders. 

You determine what information about you will be shared.

CCA upholds the right for any person receiving support to have an advocate of their choosing.

For further information, refer to Advocacy Form

In order to provide you with support services, we need to collect, hold, disclose and store your personal information.

We will not disclose your information without consent, which you can change at any time.